Privacy Policy

Portable Power Stations Australia is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase products, or interact with our services.

1. Information We Collect

We collect personal information necessary to process orders, improve our services, and provide a seamless shopping experience:

a. Personal Information

Name, address, email address, and phone number.
Payment details (processed securely via third-party payment providers).

b. Usage Data

Information about your interactions with our website, such as pages visited, time spent, and preferences.

c. Device Information

IP address, browser type, and operating system for website analytics and security purposes.

2. How We Use Your Information

We use your information for the following purposes:

Order Fulfillment: To process and deliver your purchases.
Customer Support: To address inquiries, returns, and technical issues.
Marketing and Promotions: To send updates, offers, and newsletters (if you’ve opted in).
Improvement: To analyze website usage and improve our services.
Legal Compliance: To meet legal obligations or resolve disputes.

3. Sharing Your Information

We do not sell your personal information. However, we may share it in the following scenarios:

Service Providers: With trusted third-party partners (e.g., shipping carriers, payment processors) to complete transactions.
Legal Requirements: If required by law or to protect our rights, customers, or the public.
Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of the business assets.

4. How We Protect Your Information

Your security is a top priority. We take the following steps to protect your data:

SSL Encryption: All data transmitted through our website is encrypted.
Secure Payments: Payment details are processed securely and are never stored on our servers.
Access Control: Access to your information is restricted to authorized personnel only.
Regular Audits: We conduct regular security assessments to protect against unauthorized access.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies help us:

Remember your preferences.
Provide tailored content and ads.
Track and analyze website performance.

You can manage or disable cookies in your browser settings, though this may affect site functionality.

6. Your Rights

Under Australian privacy laws, you have the right to:

Access your personal information.
Request corrections to inaccurate data.
Request deletion of your personal information, subject to legal requirements.
Opt out of marketing communications by clicking "unsubscribe" in emails.

To exercise these rights, contact us at:
📧 Email: support@portable-power-stations.com.au
📞 Phone: 493 373 676

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and recommend reviewing their privacy policies.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please get in touch with us:
📧 Email: support@portable-power-stations.com.au
📞 Phone: 0493 373 676 - Levi Smith - Head of Sales
Phone ‭0423 152 946‬ - Charlie Jackson - Head of Operations

Your trust matters to us, and we are committed to ensuring your privacy and security.