At Portable Power Stations Australia, we strive to ensure our customers are completely satisfied with their purchases. If something isn’t right, we’re here to make it right with our clear and simple return and refund process.
Eligibility for Returns
We accept returns under the following conditions:
Change of Mind: Returns are accepted within 30 days of purchase, provided the product is:
Unopened and in its original condition.
In its original packaging with all accessories included.
Faulty or Damaged Products: If your product arrives damaged or develops a fault within the warranty period, it may be eligible for a replacement, repair, or refund.
Non-Returnable Items
The following items are not eligible for return:
Products that have been used, modified, or damaged due to misuse.
Clearance or sale items, unless faulty.
Products returned without proof of purchase (e.g., receipt or invoice).
Return Process
Step 1: Contact Us
Email us at support@portable-power-stations.com.au or call 0493 373 676 to initiate a return.
Provide your order number, proof of purchase, and details about the issue.
Step 2: Receive Return Authorization
We’ll provide you with a return authorization number and instructions on how to return your product.
Step 3: Ship the Product Back
Safely package the product and send it to the return address provided.
Return shipping costs are the responsibility of the customer unless the product is faulty or damaged.
Refunds
Refunds are processed once we receive and inspect the returned item. Refunds are issued to the original payment method and typically take 5–10 business days to process.
Refund Eligibility:
Approved returns due to change of mind (minus shipping fees).
Faulty or damaged items, if repair or replacement is not possible.
Exchanges
We offer product exchanges for faulty or damaged items. Contact us to arrange an exchange if needed.
Contact Us
If you have any questions about our Return and Refund Policy or need assistance, don’t hesitate to reach out: 📧 Email: support@portable-power-stations.com.au 📞 Phone: 0493 373 676 - Levi Smith - Head of Sales Phone 0423 152 946 - Charlie Jackson - Head of Operations
Your satisfaction is our priority, and we’re here to ensure a smooth and hassle-free experience.
